Refund Policy
At GirlyGala, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our Refund Policy is designed to ensure a fair and straightforward process for returns and refunds.
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee, no questions asked. If you are not entirely happy with your purchase, simply return it within 30 days of receipt for a full refund.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer service team at support@girlygala.com with your order number and the reason for the return.
- Our team will provide you with instructions on how to return your product.
- Pack the item securely and send it back to us within 30 days of receipt.
Conditions for Returns:
- The item must be returned in its original condition, unworn and with all tags attached.
- The item must be free from damage, dirt, or signs of wear.
- Proof of purchase (e.g., order number, receipt) is required for all returns.
Processing Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
Exchanges: If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product.
Exceptions: Please note that certain items may be excluded from our return policy. These will be clearly marked as non-returnable on our website.
Contact Us: For more information or if you have any questions regarding our Refund Policy, please contact us at support@girlygala.com. Our team is committed to ensuring your satisfaction and will be happy to assist you.
Thank you for shopping with GirlyGala, where we believe in providing not just quality products but also peace of mind with every purchase.